Shipping Policy
Shipping Policy
Last Updated: July 2026
At Star Collection, we are committed to delivering your orders quickly, safely, and efficiently. Please review our Shipping Policy to understand how orders are processed and delivered.
Order Processing
- Orders are typically processed within 1-2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Processing times may vary during peak seasons, sales, or promotional events.
Shipping Coverage
We currently ship to most cities and regions across India through trusted courier partners.
Delivery availability may vary depending on your location and courier service coverage.
Estimated Delivery Time
Estimated delivery times are as follows:
- Metro Cities: 2-5 Business Days
- Major Cities: 3-7 Business Days
- Remote Areas: 5-10 Business Days
Delivery times are estimates and may vary due to unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment.
We may offer:
- Free Shipping on selected products
- Free Shipping during promotional campaigns
- Standard Shipping rates based on location and order value
Order Tracking
Once your order has been shipped, you will receive:
- Order confirmation details
- Tracking number
- Courier partner information
You can track your order through our Track Order page or by contacting our support team.
Cash on Delivery (COD)
Cash on Delivery is available for eligible products and serviceable locations.
Star Collection reserves the right to restrict COD services based on:
- Delivery location
- Product category
- Order value
- Previous order history
Partial COD Orders
Certain products may require a small advance payment before shipment.
The remaining balance must be paid at the time of delivery.
Delivery Delays
While we strive to deliver orders on time, delays may occur due to:
- Weather conditions
- Courier partner issues
- Public holidays
- Natural disasters
- Government restrictions
- Incorrect shipping information provided by customers
We appreciate your patience in such situations.
Incorrect Address Information
Customers are responsible for providing accurate shipping details.
Star Collection is not responsible for delays or failed deliveries caused by:
- Incorrect addresses
- Incomplete address details
- Invalid contact information
Additional shipping charges may apply for re-delivery attempts.
Failed Delivery Attempts
If a delivery attempt is unsuccessful due to customer unavailability, the courier partner may make additional delivery attempts.
Orders returned to us due to failed delivery attempts may require additional shipping charges for re-shipment.
Damaged Packages
If you receive a package that appears damaged:
- Do not accept the package if it is severely damaged.
- Take photos of the package immediately.
- Contact our support team within 48 hours of delivery.
International Shipping
Currently, Star Collection primarily serves customers within India. For international shipping inquiries, please contact our customer support team before placing an order.
Contact Information
Star Collection
Address:
Beside Sikandar Masjid, TV Center Road, Maulana Azad Chowk, Aurangabad – 431001, Maharashtra, India
Phone:
+91 7028366406
