Return & Refund Policy

Return & Refund Policy

Last Updated: July 2026

At Star Collection, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Eligibility for Returns

You may request a return if:

• The product is damaged during delivery.
• The product received is defective or not functioning properly.
• You received the wrong product.
• The product is significantly different from the description provided on our website.

To be eligible for a return, the product must:

• Be unused and in its original condition.
• Include all original packaging, accessories, manuals, and tags.
• Be returned within the applicable return period.

Return Request Period

Customers must initiate a return request within 7 days of receiving the product.

Requests submitted after the return period may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return:

• Products damaged due to misuse or improper handling.
• Products with physical damage caused by the customer.
• Items missing original packaging or accessories.
• Clearance, sale, or special promotion items unless defective.
• Products marked as non-returnable on the product page.

How to Request a Return

To initiate a return:

1. Contact our customer support team.
2. Provide your order number.
3. Share photos or videos showing the issue.
4. Our team will review your request and provide further instructions.

Return Approval

All return requests are subject to verification and approval.

Star Collection reserves the right to reject return requests that do not meet the requirements outlined in this policy.

Refund Process

Once the returned product is received and inspected:

• Approved refunds will be processed within 5-10 business days.
• Refunds will be issued through the original payment method whenever possible.
• Processing times may vary depending on your payment provider or bank.

Cash on Delivery (COD) Refunds

For COD orders:

• Refunds may be issued through bank transfer, UPI, or other approved methods.
• Customers may be required to provide accurate banking information.

Partial COD Orders

For Partial COD purchases:

• The advance payment may be refunded if the return request is approved.
• Refund eligibility depends on product condition and return verification.

Exchange Policy

Eligible products may be exchanged for:

• Manufacturing defects
• Damaged items
• Incorrect products received

Exchange requests are subject to stock availability.

Damaged or Defective Products

If your product arrives damaged or defective:

• Report the issue within 48 hours of delivery.
• Share clear photos or videos of the product and packaging.
• Our team will assist you with a replacement, exchange, or refund where applicable.

Cancellation Policy

Orders may be cancelled before shipment.

Once an order has been shipped, cancellation requests may not be accepted.

Shipping Charges for Returns

• If the return is due to our error, we will cover applicable return shipping costs.
• For other approved returns, return shipping charges may be the customer’s responsibility.

Refund Exceptions

Refunds may not be granted in cases involving:

• Normal wear and tear
• Customer misuse
• Unauthorized repairs or modifications
• Damage caused after delivery

Policy Updates

Star Collection reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Contact Information

Star Collection

Address:
Beside Sikandar Masjid, TV Center Road, Maulana Azad Chowk, Aurangabad – 431001, Maharashtra, India

Phone:
+91 7028366406

Email:
starcollectionsshop@gmail.com