Frequently asked questions
Please check this FAQ first before contacting us.
1. What products do you sell?
We offer a wide range of products including CCTV cameras, WiFi cameras, bulb cameras, smart home devices, mobile accessories, mini printers, trending gadgets, and other electronic products.
2. Do you have a physical store?
Yes, Star Collection operates both a physical retail store and an online store to provide customers with a convenient shopping experience.
3. How can I place an order?
You can place your order directly through our website by adding products to your cart and proceeding to checkout.
4. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) on eligible orders and locations.
5. What is Partial COD?
Partial COD allows customers to pay a small advance amount while placing the order and the remaining balance upon delivery.
6. Which payment methods do you accept?
We accept Debit Cards, Credit Cards, UPI, Net Banking, Wallets, and Cash on Delivery.
7. How long does shipping take?
Most orders are delivered within 3-7 business days, depending on your location and product availability.
8. How can I track my order?
You can track your order through our Track Order page using your order number and registered contact details.
9. Do you provide warranty on products?
Warranty coverage depends on the product and manufacturer. Warranty details are mentioned on individual product pages where applicable.
10. What should I do if I receive a damaged product?
If you receive a damaged or defective product, please contact our support team within 48 hours of delivery with photos of the product and packaging.
11. Can I return or exchange a product?
Yes, eligible products can be returned or exchanged according to our Return & Refund Policy.
12. How do I contact customer support?
You can contact us through WhatsApp, phone, email, or the contact form available on our website.
13. Are your products genuine?
Yes, we are committed to providing genuine, quality-tested products sourced from trusted suppliers.
15. Is my payment information secure?
Absolutely. We use secure payment gateways and industry-standard security measures to protect your information.
16. Can I cancel my order after placing it?
Orders can be cancelled before they are shipped. Please contact our support team as soon as possible for assistance.
17. Do you ship across India?
Yes, we deliver to most locations across India through trusted courier partners.
18. How can I get product recommendations?
Our team is available on WhatsApp to help you choose the right product based on your needs and budget.
